Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*


 

94%
92%
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LIKELIHOOD TO RECOMMEND

"Top notch - best experience from first call to set up appointment to call checking on me the day after"

"Everything went smoothly, all the nurses were so kind, very friendly and loved there jobs, they were all smiling.."

"The staff was absolutely wonderful. I was treated well from people who are passionate about quality health care."



"Dr. Eskind and his staff are wonderful. Wouldn't trust my colon with anybody else!"

"The staff at the check in and the preop and recovery were very professional. They explained the information and recovery process to both my husband and me and confirmed we understood everything.. The information on the before prep was most helpful."

"very good treatment/very pleasant!"

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.