Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*


 

91%
94%
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LIKELIHOOD TO RECOMMEND

"All of the staff, including medical support staff were courteous, professional, and caring. I could not ask for a better experience."

"A definite must have test people in office & working within the procedure are the best & a good place to experience this test. The worst part is the Prep but again, a must."

"Everyone was very nice and friendly to me from my first contact via phone (Scheduling appointment) to when I left after my colonoscopy. You have great customer service. Thank you for making this process easy and comfortable for me."



"St. Thomas Medical Group Endoscopy Center & Dr. Granda. Thank you for a job well done. On a scale of 1-10 you all have topped it. I want to say thank you, and keep up the good work."

"Excellent, organized & professional staff with a friendly comfortable environment! The best around -"

"Dr. Jeff Eskind is the best as is his team. I highly recommend him as the go to doctor for this procedure or any endoscopic procedure. Thank you Dr Eskind and your team for taking care of me. God bless all of you."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.